WellStar Health Systems RN Discharge Call Nurse in austell, Georgia


At WellStar we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.


The Discharge Call Nurse makes telephone contact with patients within 24-48 hours after discharge to assess patient

satisfaction, evaluate patient education, determine patients' compliance with discharge instructions and provide

follow up support/instructions as needed. This position identifies trends that may require improvement of practice,

quality of patient care or hospital process improvement. The DCN represents Administration to WellStar patients,

families, and visitors in communicating relevant policies, responding to conflict situations, and providing service

recovery. The nurse responds to difficult customer service situations and supports families and staff. At all times, the

DCN models exemplary customer service and professionalism.


Required Minimum Education: Graduate of an accredited/approved school of nursing:

Baccalaureate degree in nursing (BSN) from an accredited school of nursing preferred;

Current/active license as a registered nurse in the State of Georgia

Required Minimum Experience: Minimum 5 years current experience direct patient care in Inpatient acute-care,

call center experience preferred.

Required Minimum Skills: Proficient in MS Word, PowerPoint, and Excel. Exemplifies superior level of customer

service. For Direct Patient Care positions, Indicate American Heart Association or American Academy of

Pediatrics certification required: BLS (Basic Life Support), ACLS ( Advanced Cardiac Life Support), NRP Neonatal Resuscitation Program, PALS Pediatric Advanced Life Support

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Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.

Department Discharge Call Center

Facility WellStar Shared Services

Category Nursing: Non-Bedside

City Austell

Shift Days

State Georgia