WellStar Health Systems Service Coach (Day) in austell, Georgia

Overview

At WellStar we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.

Responsibilities

Contribute to the execution of WellStar’s vision and strategies by partnering with facility leaders to ensure a patient experience that is seamless, consistent and special. Participate in the development of customer service strategies and ensure that the strategies are implemented consistently across the system. Participate in the development of customer service targets and performance improvements strategies. Consult with campus leadership teams and customer service committees on results and improvement planning

Qualifications

Required Education

Bachelor degree in business, industrial engineering or related field required; Masters Degree in healthcare, business, engineering or related field preferred.

Required Experience

Four (4) years of process improvement/re-engineering experience in customer service or quality; or 4 years experience as a business analyst in healthcare.

Required Minimum Skills

Proficient in MS Word, PowerPoint, Excel and Access. Familiarity with statistics and statistical packages (Winstat and SPSS) preferred. Experience in assessment, process and performance improvement methodologies. Skilled in initiating and executing both large and small scale change initiatives. Experience in implementing strategic and quality initiatives, analyzing and using data to drive change. Experience helping organizations become more effective, develop leaders and solve problems. Experience in developing and managing projects from beginning to end with measurable results and operational impact. Skilled facilitator with excellent platform skills. Ability to work in a fast-paced team environment.

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Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.

Department Customer Service

Facility WellStar Cobb Hospital

Category Leadership

City Austell

Shift Days

State Georgia