WellStar Health Systems Mgr Patient Experience AMC in east point, Georgia

Overview

At WellStar we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.

Responsibilities

Functions under the direction of the Director of Patient Experience. Responsible for strategic development and initiation of all patient experience efforts. Leads service excellence councils and committees, plans, develops, implements and evaluates all service excellence efforts for the campus. Ensures collaboration and coordination of the following efforts for the campus: Inpatient Satisfaction, Outpatient Satis faction, Emergency Department Satisfaction and Ambulatory Surgery Satisfaction. Works closely with the leadership team and medical staff to ensure a thorough understanding and commitment to continuous improvement in the patient experience. Analyzes patient satisfaction data, trends concerns, ensures concerns are responded to appropriately. Maintains all budgetary and human resource activities for the team whom this person leads. Ensures compliance to regulatory requirements for responses to patients’ grievances.

Qualifications

Required Minimum Experience: Minimum 3-5 years’ service excellence or related healthcare leadership experience. Skilled communicator and able to influence positive change. Experience and know-how preferred in leading effective service excellence programs in a healthcare setting.

Required Minimum Skills: Strong organizational skills and experience in assessing processes and implementing organizational improvements. Strong customer service, negotiating and crisis management skills, as well as communication and publication presentation skills. Proficient in MS Word, PowerPoint, and Excel.. Ability to work in a fast-paced team environment.

Required Minimum Education: Bachelor’s degree. Master’s degree preferred or 3+ years of leadership experience.

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Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.

Facility WellStar Atlanta Medical Center

City East Point

Shift Days

State Georgia