WellStar Health Systems Patient Access Specialist I in lagrange, Georgia

Overview

At WellStar we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.

Responsibilities

WellStar is looking to add a Patient Access Specialist II to it's West Georgia Medical Center team!!

This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors. Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations.

Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.

Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services. Is in good standing with all hospital policies including those related to attendance and staff development. Is a role model to all staff members, physicians, patients and visitors in guest relations. Demonstrates positive attitude about WellStar, staff and physicians. Actively participates in Quality Improvement processes in the employee respective department.

Qualifications

Required Minimum Education :

  • High School diploma or equivalent.

Required Minimum Licensure :

  • Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)

Required Minimum Experience :

  • 2 years of related experience in a healthcare or institutional work setting.

  • Previous employment record that reflects "work stability", as indicated by an average work tenure for previous jobs of at least 1 year.

  • Preferred Experience : 2 years of Patient Access Service or Patient Financial Service work experience.

Required Minimum Skills :

  • Typing or data entry competency of at least 40 words/ minute.

  • Cash handling and balancing.

  • Demonstrated professionalism, effective communication skills, and active listening skills

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Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.

Department WGA PAS Dept.

Facility WellStar West Georgia Medical Center

Category Administrative and Clerical

City LaGrange

Shift Days

State Georgia