WellStar Health Systems Supervisor - PBX in marietta, Georgia

Overview

At WellStar we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.

Responsibilities

The PBX Supervisor oversees the daily operations of the PBX operators and all related functions. The supervisor is responsible for payroll, schedules, quality assurance monitoring, reporting, interviewing, coaching, counseling, training. Responsible for the efficient operation and use of the switchboard.Assists patients, physicians, and staff with general information. Ensures appropriate monitoring of all emergency and alarm systems and serves as a vital link in the communication process during emergencies. Ensures a customer service experience that supports the system’s customers service initiatives.

Qualifications

Required Minimum Education : High school diploma required, some college preferred

Required Minimum Experience : 12 months Call Center leadership experience, preferably in a health care setting. 3-5 years telephone customer service experience

Required Minimum Skills : Proficient in microsoft office, superb customer service skills, professional voice and manner

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Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.

Department Communicative Services

Facility WellStar Kennestone Hospital

Category Facility, Environmental, and Nutrition & Food Services

City Marietta

Shift Days

State Georgia